Man’s Attempt To Cancel His Comcast Service Is Infuriating, Hilarious (AUDIO)


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Internet and cable provider Comcast doesn’t take kindly to people trying to cancel its service. As one man learned, just simply getting them to disconnect your internet becomes a rage-inducing herculean task full of pointed questions and circular logic. You’ll laugh. You’ll cry. You’ll end up hating Comcast more than you probably already do.

Tech journalist Ryan Block and his wife, Veronica Belmont, were attempting to cancel their service because they were moving and didn’t wish to transfer it to their new house. The simple goal was stymied at every turn by a service agent on the other line who wouldn’t take no for an answer. Block becomes understandably frustrated as the Comcast worker demands to know why the couple wanted to cancel their plan – over and over. Block continues to plead with him to just skip all the questions and get on with the cancelling process, but the man persists far past the point of absurdity.

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 As Ryan explains in a post on Soundcloud:

Please note: this conversation starts about 10 minutes in — by this point my wife and I are both completely flustered by the oppressiveness of the rep.

So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka “customer retention”).

The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

This recording picks up roughly 10 minutes into the call, whereby she and I have already given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the reps repeated question — it was clear the only sufficient answer was “Okay, please don’t disconnect our service after all.”).

Please forgive the echoing and ratcheting sound, I was screwing together some speaker wires in an empty living room!

The anonymous Comcast employee presses Block so hard to tell him what they disliked about the service that Block finally answered:

“This phone call is a really––actually perfect representative example of why I don’t want to stay with Comcast.”

Amazingly, even after that the employee wouldn’t let it go. (“You’re not going to get the 100,000 free on-demand titles!”) Finally, after 18 minutes, the service is disconnected, the employee seems genuinely pained to see the customer go, and the two hang up.

While it is great that Comcast wants to know what is wrong with their service so they can fix it, they must also accept the fact that the people on the other end of the phone line are human beings and not data points or test subjects to be prodded. With this type of customer service, it is no wonder that the company routinely ranks as one of the most hated companies in America, beating out banks, oil companies, and airlines.